Keseys Purpose In One Flew Over The Cuckoos Essays - Randle McMurphy

Kesey's Purpose In One Flew Over The Cuckoo's One Flew Over The Cuckoo's Nest Kesey's purpose/ Message Ken Kesey's One Flew Over The Cuckoo's Nest is a multidimensional novel with many important messages in which Kesey strives to relay to the readers. Kesey did not write this novel for the sole purpose of entertainment, even though it was very entertaining, but did write it with the intent to show the readers many realities of life. First of all Kesey shows in this book that how people are perceived in society may not really be how that person is and that things are sometimes different than what they seem. Secondly Kesey sends the message that a single person can be significant and make a difference in other peoples lives, and finally Kesey shows readers that the spirit a person has can live on and make a difference even when that person is gone. One message relayed by Kesey is the fact that in society people who may be thought of as good people who are trying to help (nurse Ratched), and people who are considered bad people by society (McMurphy, Acutes), may in reality be the opposite of what they seem. Just because society puts a label on people doesn't necessarily mean it's true. In this novel Kesey shows the true evil of nurse Ratched. He shows in detail the way she mechanically tares the men's courage, pride and eventually all of their manhood down to nothing. She even goes so far as to driving two men to suicide. Outside of the ward the Big Nurse is perceived as a good person and as someone who has dedicated her life to helping others. This view of nurse Ratched is reflected in the awards won by the ward that she has total control over and also by the Public relations man who guides a group of people through the ward telling them how nice of a place this is and how far these institutes have come. Readers of this book are show that in reality the Big Nurse is not the caring women that she is thought to be but that she is the opposite of that. The opposite of this is shown in McMurphy. McMurphy is thought to be a bad person because he gambles, smokes, drinks, has sex, and was put in jail for violence. The readers of this novel realize that McMurphy is really trying to help the other men and is willing to sacrifice pain, suffering and eventually a lobotomy and death for the benefit of the rest of the men. McMurphy is not the bad person that the outside world sees. Secondly Kesey intends to show the reader that a single person is significant and can make a difference. A single person can inspire and motivate (McMurphy) and also oppress and control people(Nurse Ratched). When McMurphy came onto the ward all of the Acutes worked against each other, never stood up for themselves and were terribly frightened of the Big Nurse. Nurse Ratched was strong enough to tare down the manhood of all of the men, put fear in them, and to totally control their lives. McMurphy, eventually with his own strength, single handily made the men realize that they aren't too weak to take control over their lives and to stand up to Nurse Ratched. McMurphy inspired the men to the point were they took control back in their lives and eventually worked together, left the ward and or stood up to the no longer so powerful Nurse Ratched. McMurphy showed that it was not impossible to beat the seemingly invincible Big Nurse. McMurphy helped change the lives of most of the men on the ward when it seemed they were in a situation were change was not possible. Kesey finally shows readers that even after a person is gone the strength and spirit of that person can live on and make a profound difference. McMurphy had so much strength and spirit and was so big in the eyes of the Acutes that even after he was dead his spirit stayed with the men. Nurse Ratched thought that by giving McMurphy a lobotomy and by taking away a man who was like a god to the Acutes she would regain all of her control and put fear back into the men. What she did not realize was all of McMurphy's strength, courage and spirit would stay with the men. McMurphy , even after he

How Much Air Force One Cost

How Much Air Force One Cost Air Force One, the aircraft that transports the president of the United States, cost  about $2 billion to build and more than $200,000 to fly, according to federal spending records and published reports. Taxpayers pay for some or all of the Air Force One cost regardless of whether the presidents airplane is used for official trips or unofficial, political purposes. The two newest Air Force One airplanes, both models  747-8, are being outfitted by Boeing at a combined cost of about $3.9 billion and were to take flight in 2021. The White House determines whether use of Air Force One is for official or political purposes. Many times the Boeing 747 is used for a combination of events. Specific Air Force One Costs The $200,000-plus hourly Air Force One cost covers everything from fuel, maintenance, engineering support, food and lodging for the pilots and crew and other operational costs that include the use of special communications equipment. In addition to the hourly cost of Air Force One, taxpayers cover salaries for Secret Service staff and other assistants who travel with the president. Occasionally, when there are more than 75 people traveling with the president, the federal government will use a second passenger airplane to accommodate them. What is an Official Trip? Perhaps the most common example of official Air Force One use by the president is traveling across the United States to explain and win support for his administrations policies. Another is traveling overseas on official state business to meet with foreign leaders, such as President Barack Obamas 2010 trip on Air Force One to India. When a president travels on official business, taxpayers cover all Air Force One costs including food, lodging and car rentals, according to the Congressional Research Service. During official trips taxpayers also cover the cost of travel for the presidents immediate family and staff. What is a Political Trip? The most common example of a political trip on Air Force One is when the president travels to a destination in his role not as commander-in-chief but as de facto leader of his political party. Such travel would be to attend fundraisers, campaign rallies or party events. On the campaign trail, Obama and other presidential nominees have also gotten to use armored buses that cost more than $1 million each. When Air Force One is used for political purposes, the president often reimburses the government for the cost of food, lodging and travel. The president or his election campaign pays back an amount that is equivalent of the airfare that they would have paid had they used a commercial airline, according to the Congressional Research Service. According to The Associated Press, though, the president or his campaign does not pay for the entire Air Force One operation cost. They pays an amount that is based on the number of people board the airplane. Taxpayers still pick up the cost of Secret Service agents and the operation of Air Force One. Political and Officials Trips The a president and his family and staff travel on Air Force One for a combination of political and officials purposes, they typically reimburse taxpayers for the part of the trip that is considered campaigning. For example, if half of the presidents trip is spent raising money for his or another officials election, he or his campaign will reimburse taxpayers for half the cost of his travel, food and lodging. There are gray areas, of course. When they travel and appear in public to defend their policy positions, the difference between their official duties and their activities as leaders of their political party can be difficult to assess, the Congressional Research Service state. As a result, the White House decides the nature of travel on a case-by-case basis, attempting to determine whether each trip, or part of a trip, is or is not official by considering the nature of the event involved, and the role of the individual involved.

Annual Report Review Essay Example | Topics and Well Written Essays - 4000 words

Annual Report Review - Essay Example The above ratios depict the profitability position of Northern Foods plc for the last two years (2007-2006). K.S.Rao has pointed that â€Å"The profitability ratios measure the overall record of management in producing profits for long term survival or its survival will be threatened † (223). These ratios reveal the comparison of two years 2007 and 2006 and shows corresponding change over the years. Northern Foods Plc gross profit ratio had a decline by about 13% in the year 2007 as compared to that in 2006. The company’s operating profit ratio for the year 2007 i.e., 5.92% is much lower than that in the previous year, which shows a 1% decline in the company’s operating profit. It has slumped by about 1% in 2007 as compared to the year 2006. Though the Company’s sales have increased but the cost of sales comparatively to the year 2006 has increased resulting lower gross profit for the year 2007 as compare to 2006, meanwhile the operating expenses shows a d eclining trend. Northern Foods plc Net profit ratio for the year 2007 displays substantial increase in profitability as compared to 2007 which is 40.7% higher than to year 2006. The difference in operating and net profit margin is due to the lower finance expenses and higher finance income for the year 2007 as compare to previous year 2006. Northern Foods plc ROCE ratio in 2007 exhibits a drastic increase in the company’s profitability by about 47% as when compared to 2006 which was 0.08 %. The ROCE calculation takes into account PBIT and Total assets less current liabilities. In Northern Plc case, the PBIT shows slight increase but due to substantial decrease in current liabilities that resulted better ROCE as compare to previous year 2006. The return on equity shows the extent to which a company generates profit on the funds invested by its shareholders. The company’s ROE ratio suggests a slight

Project Management & Strategic Planning - Case Study -- [S6] Essay

Project Management & Strategic Planning - Case Study -- [S6] - Essay Example major steps in strategic planning phase went missing; steps such as estimation of resource requirements, risk planning and communication with all stakeholders. Furthermore in monitoring and controlling phase business continuity was not planned hence the WestJet implementation took more time and cost along and resulted in customer dissatisfaction. Estimation of resources such as time, people and money ensures a better execution, through risk planning all the related risk factors to the project are estimated with risk prevention and mitigation plans while communication with all stakeholders including customers ensures business continuation in an effective way and clarifying roles and responsibilities (Charvat, 2002). Effective communication prior to a project initiation determines the information and communication needs of the stakeholders resulting in better understanding of responsibilities and tasks distribution as well as clarifying the expectations from them. It results in formation of a cohesive team resulting in a better performance later on and initiates a change management process within the organization. Increased level of awareness invites ideas from employees and customers and ensures readiness of all involved parties. Some disadvantages to communicating a major project in advance include wasted time of project managers in communicating with stakeholders, revealed plans to competitors most of the time triggering a reaction, increased level of suspicion amongst the employees and confusion within customers. Communicating major projects in advance, the project manager has to emphasize on explaining each stakeholder the specific value addition for them (Green, 2007). With volumes sales go down and decreased revenue is not considered good for even an organization in its transition or up-gradation. Along with the unavailability of seats or canceled flights it was essential that both airlines convey the positive message maintaining the trust of the customer

Criteria to Evaluate a Website of a Holiday Booking Site

Criteria to Evaluate a Website of a Holiday Booking Site Develop a Set of Criteria to Evaluate a Website of a Holiday Booking Site 4.1 Research Methodology Need for a good methodology A good research methodology is a general plan of how the researcher will go about answering the research questions considering the sources to collect data and the constraints that one might have (access to data, time, location and money, ethical issues etc). It should reflect the fact that the researcher has thought carefully about why a particular strategy has been employed. A collection of methodologies were used to carry out this research. Both primary and secondary data was collected for this purpose. The secondary data comprised of data from literature reviewed from books, journals, Internet and the annual reports of the companies while the primary data took the form of information/results collected from questionnaires and surveys. The first stage of the research comprised of collecting secondary data from the literature review. According to Sharp and Howard (1996), two major reasons exist for reviewing the literature. First, the preliminary search helps to generate and refine the research ideas. And secondly, a critical review is a part of the research process. Like most research projects, literature review was an early activity in this research. After the initial literature search, the researcher was able to redefine the parameters more precisely and undertake further searches, keeping in mind the research objective and goal. The literature review helped developing a good understanding and insight into the previous research done on this topic and the trends that have emerged. According to Gall et al. (1996), there are a number of other purposes of a literature review. To help one to refine further the research questions and objectives To highlight research possibilities that have been overlooked in research to date To discover explicit recommendations for further research To help one to simple avoid repeating work that has been done before To sample current opinions in newspapers, journals and magazines To discover and provide an insight into research approaches and strategies. This stage of critical literature review was followed by surveys to collect both quantitative and qualitative data. There are different research strategies that one might employ. They are: experiment, survey; case study, grounded theory, ethnography, action research, cross sectional and longitudinal studies, exploratory, descriptive and explanatory studies. Out of all these, the researcher has chosen the Survey strategy for the research. It is a common and popular strategy in business and management research. Through this a large amount of data can be collected in an economical way. Step by Step Methodology Undertaken 1. Secondary Data The first stage of the research comprised of collecting secondary data from the literature review. The literature review provided many useful points to consider before commencing the dissertation. It highlighted what research had already been conducted and what new areas could be investigated. 2. Questionnaire– At the next stage of the research project questionnaires was distributed to 15 people of varying ages, sex, economic status and race. 3. Analysis – The qualitative and quantitative data was thoroughly analyzed using the approach explained in the next chapter. Questionnaire is the most popular method of collecting data. It is less expensive and less time consuming than conducting interviews and very large samples can be covered. A set of questionnaire were prepared to collect primary data (interviews survey questionnaire). The different distribution techniques as described by Hussey and Hussey (1997) were followed. The questionnaires were circulated to the employees, Human Resource Managers, students, job seekers etc through Post, Telephone, face-to-face, Group distribution and individual distribution. Hussey and Hussey (1997) identify some important factors to be considered while using questionnaire. These are Sample size, Types of questions, Wordings, Design, including instruction, Wording of any accompanying letter, Method of distribution and return, Method of collecting and analyzing, Actions to be taken if questionnaire is not returned. All of these factors were considered while preparing the final set of questionnaire. Designing and Administering the Questionnaire The design of a questionnaire differs according to how it is going to be administered i.e. the amount of contact the researcher will have with the respondents. In this respect, the design of a questionnaire can be divided into categories: 1. Self-administered: These questionnaires are completed by the respondents without the intervention of the researcher. Such questionnaires are delivered to the respondents through email, Internet or by post and are returned accordingly. 2. Interviewed administered: These questionnaires are recorded by the interviewer on the basis of the respondents’ answers. For example : Telephone questionnaires in which telephonic interview is taken and structured interviews in which the researcher meets the respondent face to face and ask questions. In this research, the choice of questionnaire was determined by a number of factors like the time available to complete the data collection, financial implications of data collection and entry, availability of interviewers and ease of automating data entry. Keeping all these factors in mind, self-administered questionnaire was chosen to be distributed to the sample through post, email, Internet and telephone. The questionnaire (see appendix) was used to give a thorough understanding of what consumers used when booking a holiday online and what they felt was missing. It consisted of 9 questions each supplied with a number of possible answers. The questionnaire was designed in an ‘easy to use’ tick format so most consumers would be able to answer the questions quickly and be more willing to participate in the process. Few important questions from the questionnaire are mentioned below. The detailed questionnaire is given at the end as Appendix I. Have you used the internet for holiday or travel booking before? Yes b. No Do you feel safe using your credit card on the internet? Yes b. No c. I do not use a credit card on the internet What holiday booking website(s) have you used in the past 0-6 months? (choose all that apply) Expedia.co.uk Easy Jet Ryan air British Airways Bmibaby lastminute.com teletextholidays.co.uk uk.mytravel.com cheapflights.co.uk thomson-holidays.co.uk Other Did you find the information on the sites clear and concise? Clear Concise Expedia.co.uk Easy Jet Ryan air British Airways Bmibaby lastminute.com teletextholidays.co.uk uk.mytravel.com cheapflights.co.uk thomson-holidays How do you choose which websites you go to? Word of mouth/referral Search engine and keywords Links from other sites Other Sample Selections If for a particular research, the data is collected from every possible case or group member, it is termed as census. Sampling techniques provide a range of methods that enables one to reduce the amount of data to be collected by considering only data from a specific group rather than all possible cases. The full set of cases from which the sample is taken is called the population. Sampling provides a valid alternative to a census when it is impractical to survey the entire population or the time constraints prevent from surveying the entire population or if the budget constraints prevent from surveying the entire population. (In sampling, the term ‘population’ is not used in its normal sense, as the full set of cases may not be necessarily being people.) Sampling saves a lot of time. Sometimes the researchers collect data from the entire population but analyse only a sample of the data to save time. For this research, sampling was done in order to get more detailed information form the sample selected. Once the data was collected more time could be spent in checking for any errors before analysing the data while this would not be possible if the data would have been collected from the entire population. According to Henry (1990) smaller number of cases means that more time could be spent designing and piloting the means of collecting these data. The internet business can really only succeed if the public accepts new technologies. Despite the hype surrounding the dotcom boom (and bust), research conducted by ICM for Computer Weekly has found a relatively low level of understanding of the Internet in the UK, particularly among older members of the population, and people on lower incomes. Kate Turner, director at ICM research said, â€Å"While younger people are buying technology as fast as they can, the 55-plus group is the one to watch. They are catching up†. The highest proportions of online shoppers are among 25 to 34 year olds (Saran, 2002). Therefore, the sample was chosen such that it covers all the age groups particularly those between 25-35 years old. The choice of sample size is determined by a number of factors like the confidence one need to have in the data, the margin of errors that one can tolerate and the size of the total population from which the sample is being drawn. Given all these influences, the final sample size selected for the purpose of this study comprised of 15 different people of varying ages, sex, economic status and race. 4.2 Rationales behind the questions Already done by the Client 4.3 Actual Results Already done by the Client 4.4 Expected Results Already done by the Client 4.5 Impact or effect on the set of criteria Already done by the Client 4.6 Summary The aim of the questionnaire (see appendix) was to highlight any trends within the online industry and to identify some of the useful website evaluation criteria’s. The responses were used to indicate what appealed to consumers and what deterred them from booking a holiday online. Once all the responses had been received, the answers were collaborated together and analysed. A good response rate was obtained which helped to draw conclusions. Data gathered from this methodology was used to draw specific conclusions. This type of data provides suppliers with key information to modify their offers or features to gain a competitive edge. Referring to the e-Book by Lynch and Horton (1997), the researcher identified 14 evaluation items to check when evaluating website content: first impression, speed, compatibility with all browsers, accessibility, absence of HTML errors, readily accessible to search engines, visibility, usability, trustworthiness, security, currency and authority, objectivity, accuracy, and coverage. Grandinetti (2000) proposed a simple evaluation standard. The information provided on a website was considered to be trustworthy if it explicitly described the author’s name, affiliation, source, ownership and date of posting on the website. Cravener (2000) indicated that the frequency of updates, accuracy and credentials should be evaluated in order to determine the quality of the website. The questionnai re results as well as the literature review helped in formulating a set of criteria to evaluate a website and those criteria’s were tested accordingly. Expedia and British Airways proved to be the 2 most popular sites to use due to their reputation while thomson-holidays.co.uk scored poorly (50% agreeing to the fact that the site is not attractive and 60% believing that it is not that reputable). In line with most people having a few holidays a year, most people use the internet a few times a month to view travel websites. On either side a significant number use the internet for booking personal holidays though 80% of the participants were afraid of using the credit card online. As expected most people use travel sites to book flights. This is their main purpose and hence where sites are going to gain most exposure and revenue. Most people use a particular site due to prices. However, with the other features also scoring highly, it indicates that most people still require the site to be of a decent standard. Most consumers will initially go to a site for price, but expect it to be a secure, easy to use and efficient site as well. When suppliers are deciding what to focus on for the future better offers and real time confirmation seems to be what consumers want. Price of tickets and ease of use were the two most important issues identified by the participants while using a web site for holiday and activity booking while other useful links, website’s reputation and lots of photos on the website scored low. Search capability and download speed were again identified as factors which are a MUST for a holiday and activity booking web site. The extras such as personalised features, feedback provision, good search engine, links to other company websites and minimal mouse travel and keystrokes scored quite lowly. A significant number of people wanted greater flexibility and more information when booking their travel. With such a large majority of people still believing that a travel agent is still needed and using credit card online is risky, travel sites have a long way to go to gain market share. They need to provide more than just better prices to attract and retain customers. 5.1 Introduction Already done by the Client 5.2 Summary Research carried out by Carlson Digital revealed that word-of mouth is the main reason why sites were visited for the first time, and very few of respondents believed online brands ‘knew what made them tick’(Brand strategy, 2002). Without the benefit of human contact, internet companies have to work harder at understanding customer needs, delivering against these and finding ways to engage with the customer. Research found that customer expectations are high, and they are completely unforgiving of organisations who fail to respond quickly (Brand strategy, 2002). Technical factors such as site navigation, design and downloading speed can determine whether customers will revisit a site or not. To keep customers loyal, the sites must provide fresh content, relevant emails, competitions and offers. Bisignani, CEO of Opodo declares, ’The trend for booking travel online is set to explode’. On the other hand, Sally Johansson, e-commerce manager of Buzz, a low-cost airline says, â€Å"We will never be 100% booking online†. She believes the key to success on the internet is to keep things as simple and clear as possible and avoid adding features that add to the costs (Wheelwright, 2002). Many sites are reluctant to pull the plug on their call centres and some have even placed added emphasis on this facility. It seems that there are still too many people not being drawn to book online. Convenience of accessibility to information is probably as equally crucial as price. The ability to gather information on destinations, hotels, tourist sites and culture enables any traveller to pinpoint their exact requirements and then build a trip ideally suited to them. The main advantage is that this can be done in the comfort of one’s own home. One doesn’t have to physically go and queue to see someone who may only open during working hours or only be able to show some limited offers. However, one does have search through various sites to get the most appropriate package. Most well established sites offer a help line which is ideal for customers who want to use the internet for gathering information and then use a personalised service to ensure they get the right deal. It also inhibits fear in travellers who may need to make changes later on. Most web sites offer an abundance of options for travel. They can hold information about local and far destinations in equal depth and detail, whereas the travel agent will only have expertise in some areas and will be limited in options he can suggest. The best of both worlds, that more consumers are now doing, is using the internet to gather information and then telling the travel agent exactly what they want. This eliminates the fear of booking online and makes the customer more informed and demanding. Travel agents are also catching up with competitors by using their own websites to advertise their offers. Some have also started to focus on niche marketing, such as becoming cruise specialists, honeymoons or offering advice on complicated itineraries or where expertise for one particular country is needed and especially for people not comfortable with using a computer (Maxa, 2002). Some factors consumers should consider when booking online are: †¢ Does the site operate in ‘real time’? This means the airline seat, hotel room etc presented are available the moment you’re viewing it. This prevents problems of being sold out when you come to the booking stage. †¢ Does it provide a free help line number that allows you to talk to a representative to iron out any queries? †¢ Are extra charges, such as trip cancellation insurance automatically added to your package or hidden amongst the terms and conditions? †¢ How often are the special offers updated? †¢ Does the web site levy a fee on the airline tickets it sells? Some sites are already charging consumers and more are expected to follow this trend (Morrison, 2002) †¢ Will the site be trading when you want to travel? Many travellers are unaware that if they book a flight or hotel and that company ceases trading, they are not protected by legislation or insurance schemes (Macefield, 2002). When deciding to book online the consumer needs to realize how flexible their requirements are. The more consumers are willing to compromise on times, dates and holiday sites the more likely they are to finding a cheap deal. Consumers also need to be ready to book as soon as they see what they are looking for. Even in a slow economy most offers get booked very early on. 5.3 Limitations There are few noted limitations for this piece of research. First of all it cannot be ignored that research is dependent on the data collected using a questionnaire. The objective features of websites and not dealt in detail (e.g. background theme or hierarchy information) which makes it difficult to elaborate the suitable design factors equalled with the subjective measures. Secondly, this research is based on the survey research method which has some limitations of its own in the form sample selection bias. The sample of the survey is selected by the researcher and there is always a chance that the acquaintance of the researcher with the sample may alter the results as per the researcher’s way of thinking. The researcher tried to gather demographic information like age, gender etc but could not capture information like income levels etc. The participants were not ready to divulge such information. The validity of the results may be challenged in the absence of demographic in formation, because literature suggests the relative importance of evaluation criteria might vary with income and education level. Lastly the study lacks a section in the questionnaire that could be used to measure the level of user satisfaction for each website. A recent study found that user satisfaction for e-commerce customers consists of multiple dimensions (McKinney et al. 2002). There was a possibility to add more inter-dependent variables in the research model. For example, trust has been identified as an important issue in web site design and e-commerce (Jarvenpaa, Tracinsky and Vitale 2000, McKnigh et al. 2002). It would have been significant if the level of trust the participants had in each website could be measured along with the reasons (Kim and Moon 1998). 5.4 Recommendations for future work Already done by the Client 6.1 Discussion Travel is seen as an ‘escape’ motivation – a wish to escape routines of family, home and work. It might be a ‘pull’ motive a want to see things, places, and people and to engage in actions and behaviours (Ryan, 2002). Travel is ultimately thought of as entertainment (Miller, 2001). For these reasons booking travel should also be fun and hassle free. Consumers want to feel inspired, excited and motivated to book travel. Online sites have recognised the lacking of a one-to-one experience and have turned to using customer service help lines. This move, although against the promotion of booking entirely online, portrays the current competitive market. Online travel sites have needed to work a lot harder to stay competitive and profitable. Having looked at the past and present situation, one can start to predict what the future will be for the online holiday booking industry. A recent report from industry analysts Jupiter MMXI (Johnson, 2002) noted considerable growth in Europe’s online travel market and predictions suggest it could be worth more than  £12bn by 2006. Even with events such as September 11 terrorist attacks, consumers are keen to start travelling again. Dermot Halpin of Expedia states, ‘People want to travel. September 11 was a tragedy, but people bounce back. Individual travel is becoming more and more popular. People don’t want to be told what to do. We allow them to do what they want.’ With such great competition in the travel market, online travel providers need to distinguish themselves from the others. From consumer surveys, customers perceive the service of the airlines’ websites as significantly better than that of travel agencies (Romita, 2001). This is where travel agencies need to focus on to draw consumers to their site. From the questionnaire results we can see that consumers are drawn to sites on cost and reputation. An image of providing excellent customer service will attract visitors to that site and keep them loyal for future bookings. High street travel agents are able to do this much better due to their face to face interaction with customers. Online travel providers need to realign their focus with the ever demanding public and dedicate their sites to providing excellent customer service. From the literature search it was found out that the extent to which websites follow the architectural principles and are optimized on the evaluation criteria has an impact on the level of user satisfaction and, in turn, on the level of user loyalty. In other words, a website with a high architectural quality may produce a higher level of user satisfaction, which then leads to increased motivation for users to revisit the site. User satisfaction is one of the most frequently used measures of system success because the performance of a system is usually related to users’ satisfaction ratings (DeLone and McLean 1992). Customers are looking at the future for sites with better offers and technology to provide real time confirmation. They want greater flexibility and more information when booking travel. Online travel has now become a fundamental part of booking travel, whether to search for the best offers or just gather information on some Holiday package. Customers are becoming more demanding as they can now pick and choose who they wish to give their business to. The future looks bright for the online Holiday booking industry. As more people accept changes in technology and become computer literate, a new generation is developing that use the internet for most their day to day needs. 6.2 Final Summary Already done by the Client Brand Strategy, (2002). How to get close to customers online, Brand Strategy, January 9, 2002, p13. Delone, W. H. And Mclean, E. R. (1992), Information systems success: the quest for the dependent variable. Information Systems Research, 3(1), 60 – 95. Gall, M.D., Borg, W.R. and Gall, J.P. (1996) Educational Research: An introduction. New York, Longman. Henry, G.T. (1990). Practical Sampling. Newbury Park, CA, Sage. Hussey, J. and Hussey, R. (1997). Business Research – A practical guide for undergraduate and postgraduate students. Macmillan Business Wiltshire. Johnson, B. (2002) Travel beats the dotcom gloom, The Guardian, August 19, 2002. Macefield, S. Warning to go-it-alone tourists, The Daily Telegraph, March 16, 2002, p4. Maxa, R. (2002). Rising European Air Fares, Savvy Traveller, March 23. Miller, G.(2001). Corporate responsibility in the UK tourism industry, Tourism Management, Volume 23, Issue 6, December 2001, p589-598. Morrison, M. Orbitz first to charge service fees, Airline Business, Jan 1, 2002, pg15. Romita, T. http://www.eyefortravel.com/index.asp?news=10158src=nwsltr, Eye for travel, January 23, 2001. Ryan, C. (2002). Equity, management, power sharing and sustainability – issues of the ‘new tourism’, Tourism Management, Volume 23, Issue 1, February 2002, p17-26. Saran, C. (2002). Consumers are not inspired by the Internet, Computer Weekly, Feb 28, pg16. Sharp, J.A. and Howard, K. (1996) The Management of a Student Research Project. Aldershot, Gower. Wheelwright, G. Wednesday Surveys ITD1, The Financial Times(London), March 13, 2002, p10. Mckinney, V., Yoon, K. And Zahedi, F. (2002), Web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research, 13(3), 296 – 315. Jarvenpaa, S. L., Tractinsky, N. And Vitale, M. (2000), Consumer trust in an Internet store. Information Technology and Management, 1(1 –2 ), 45 – 71. Lynch P.J. Horton S. (1997) Web style guide. Available at: http://info.med.yale.edu/caim/manual/intro/purpose.html Grandinetti D.A. (2000) Help patients surf the Net safely. Register Nurse 63(8), 51–54. Cravener P.A. (2000) The world wide nursing web. American Journal of Nursing 100(11), 75–76.

Promote Child and Young Person Development Essay

1. Explain the factors that need to be taken into account when assessing development When assessing a child/young person we must be careful to take in to account confidentiality before carrying out any observations. Within my setting, we have an Welcome pack (aka Induction Pack) with lots of forms for the parents to sign which gives us permission to observe them and the child/children with in the assessment centre. All of the confidential material surrounding the parents and children are locked away in a secure cabinet in the office so no unauthorised access is allowed. The only time confidential is breached is if the child is at risk and we only share this information with other authorised professionals. When carrying out observations either in the room or via camera we have to take the Childs wishes and feelings in to consideration, if the child is at real risk we stay present but if they child clearly doesn’t want you there we must leave the room. For example, we had a family with a toddler and baby and during the night when mum fed the baby we were present in the room, but often having this person in the room woke the toddler and caused him unnecessary upset so instead watched intensely via the CCTV. When we assess a child we must take account of their ethnic, cultural and linguistic backgrounds as these can play an important role in how the child acts and the understanding of the words being used. Disability or specific requirements need to be taken in to account when carrying out any assessment/observation of a child can be underestimated and the observations will be unreliable. In my setting we receive all the information of each family from the Local Authority who have referred them to us, its vital we receive relevant and up to date information so we know exactly what the concerns are and get an accurate picture of the Childs development, if this information was incorrect it could harm the child’s  development. Avoiding bias is important in my role, we must remain completely objective, we are not here to judge our families, we observe and document facts of every aspect of their day to day lives they live out with in the assessment centre, our focus is the child and our main responsibility is there safety. We have a large staff team who all individually work with each family and we each document what we see, then once social workers and assistants have read the ass essment forms, patterns can emerge.

Duncan’s room

There's no such thing. It is the bloody business which informs Thus to mine eyes. † (2. 1. 23). Macbeth's brain is so overloaded or agitated, about the murder that It projects a symbol of murder, the bloody dagger. After killing Duncan, Shakespeare uses the blood symbol to express Macbeth's fear and guilt over his crime. Macbeth says, â€Å"What hands are here! Hal they pluck out mine eyes† (2. 1. 24). Macbeth says that the sight of the blood or even the idea is so awful it figuratively hurts his eyes, indicating the extent of his stonishment.Macbeth not only is horrified by the murder, but also feels extreme guilt After the killing of King Duncan. â€Å"this Is a sorry sight† (2. 2. 18), proclaimed Macbeth looking at his bloody hands movements after the murder. Maybe Shakespeare is trying to show us that Macbeth has a little sympathy for his wrong doing; however, Lady Macbeth seems to think that's a foolish thing to say. Later that evening lady Macbeth notices a spot on her hand. â€Å"Out, damned spot! , I say! † (5. 5. 29-31). This bloody spot will not come out. Is this a sign of guilt or perhapsShakespeare Is hinting she wont get away with what she did. â€Å"It will have blood, they say, Blood will have blood† (3. 3. 5-39). This meaning whoever is involved In these crimes will someday become victims of them or maybe â€Å"a little water clears us of these deeds† (22. 64) Lady Macbeth thinks this as she washes her hands with water. As seen in the quote, blood symbolism serves as a continuous indicator of characters Sleep is another one of the many symbols used. Sleep is something that is meant to be peaceful and innocent, â€Å"sleep signifies the nature and essence for a person Bernard).In this play it symbolizes death and culpability. It became something people feared rather enjoyed. Some didn't feel safe because they felt like they might be next person to die. â€Å"Me thought I heard a voice crying sleep no mor e! † (2. 2 34-50). Macbeth has killed someone in their sleep but now he cannot sleep. He killed a blameless man and now it's coming back. â€Å"Sleep has now become a torture of the mind rather than to lie in restless ecstasy' (Barnard). It was said before sleep is a representation of innocence; so now that virtuousness has been murdered.He will o longer be able to sleep because of this fault he holds. â€Å"Shakespeare allows Lady Macbeth and Macbeth to commit these crimes but punishes them by not allowing them to rest† (Bernard). They will never be able to turn back. â€Å"done cannot be undone† (5. 1. 30-45). Lady Macbeth states later that once something had been done, you can't go back and reverse it. So even if Macbeth is starting to fell contrite for what he had done it is too late. Shakespeare continues to use the symbols of sleep and sleep withdrawal in his play to express pain and repentance. Both Lady Macbeth andMacbeth experience unfruitful nights. Th e sleep walking scene is a perfectly logical outcome of these feelings. Lady Macbeth was seen sleep walking while talking about the murder. â€Å"Shakespeare is expressing the importance of sleep by using sleep deprivation as a sign of remorse† (Bernard). Her talking in her sleep showed that she felt guilty. Shakespeare also uses the Banquds murderers to warn him of what will happen to him if he continued to go through with the prophecy. â€Å"It will drain him dry as hay; sleep neither night not day hang upon his pent house lid he shall live a man f forbid† (3. 1-20). This is another example of Shakespeare warning Macbeth that his wrong doings will come with no reward. Through the play Shakespeare brilliantly plays around with sleep by using it in ways that are obvious and hidden. He makes the audience think their own definitions of sleep. It makes someone believe that although sleep is precious, it is one thing that only comes easily to people with clear conscience. In Macbeth case, he cannot sleep until he himself is killed. He loses something precious that is often taken for granted because of what he has done.Shakespeare chose to repeatedly mention sleep because whether it is at the end of the day or end the end of ones life, everyone eventually goes to sleep. Yet Shakespeare gives the reader a better idea of how valuable it truly is, Shakespeare also knows how to get you mind thinking by using symbols in the form of other living objects like animals. Sleep and blood are only two of the many symbols used in the play. Shakespeare has interwoven the symbol use of animals throughout his play. Not only does he allude with the accuracy of a naturalist to the peculiarities and habits of ertain targets but also to animals. Shakespeare use of animals is often repellent and even repugnant to the audience† (Olsen). They always serve a purpose. For example the owl was used to represents fatality. â€Å"Tis unnatural a falcon tow ring in her prid e of place was by a musing owl hawked at and killed† (2. 2. 10-21). The owl represents Macbeth and the falcon represents King Duncan who Macbeth killed. Expressing how unnatural it is for an owl to kill a hawk because owls usually for mice. Duncan. The owl announcing Duncan's death is revealing how it is connected to the upernatural world.Just like the owl was used as an import and symbol, so was the bird. â€Å"The raven himself is hoarse: that croaks the fatal entrance of Duncan under my battlement†(l . 5. 38-40). The raven is a bird of ill. Lady Macbeth was referring that even the bird was Horace from saying king Duncan must die, lady Macbeth was trying to say the bird was a sign that they should go on with the plan and kill the king. This symbol Just like all the others, is giving the reader a hint for something to happen in the future of the play, Shakespeare also has ways to make an audience feel some ype of way when something has occurred. They have tied me to a stake; I cannot fly but bear like I must fght the curse†